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Privacy Policy
Who We Are
Welcome to Elouria, where luxury meets elegance. We specialize in premium perfumes and curated luxury handbags designed to bring sophistication to your everyday lifestyle.
Our website is dedicated to providing a secure, enjoyable, and seamless shopping experience while protecting your personal information.
Comments
When visitors leave comments on our website, we collect the information shown in the comment form, along with the visitor’s IP address and browser details to help detect spam and maintain website security.
If you use Gravatar, an anonymous hash of your email address may be sent to the Gravatar service. Once your comment is approved, your profile picture may appear alongside your comment.
Media
If you upload images to our website (such as product reviews or customer photos), please avoid uploading images containing embedded location data (EXIF GPS). Visitors may be able to download and extract this information.
Cookies
Our website uses cookies to improve your browsing experience.
Cookies may be used to:
- Remember your login information.
- Save your shopping preferences.
- Store items in your shopping cart.
- Remember comment information for future visits.
- Improve website performance and functionality.
You may disable cookies through your browser settings, although some website features may not function properly.
Embedded Content
Some pages may contain embedded content such as videos, Instagram posts, YouTube videos, maps, or other media.
Embedded content from third-party websites behaves exactly as if you visited those websites directly. These services may collect data, use cookies, and monitor your interaction according to their own privacy policies.
Information We Collect
When you shop or contact Elouria, we may collect:
- Full Name
- Email Address
- Phone Number
- Shipping & Billing Address
- Order Information
- Payment Details (processed securely through trusted payment providers)
- Device & Browser Information
- IP Address
How We Use Your Information
Your information helps us:
- Process and deliver your orders
- Provide customer support
- Improve our products and services
- Send order updates
- Respond to inquiries
- Prevent fraud and maintain website security
- Improve your shopping experience
We never sell your personal information to third parties.
Who We Share Your Data With
We only share your information with trusted partners when necessary, including:
- Payment Processing Services
- Shipping & Delivery Companies
- Website Hosting Providers
- Spam Detection Services
- Legal Authorities (when required by law)
Data Retention
We retain customer information only for as long as necessary to:
- Complete purchases
- Maintain customer accounts
- Meet legal obligations
- Resolve disputes
- Prevent fraud
Comments and their related information may be retained indefinitely to improve moderation efficiency.
Your Rights
You have the right to:
- Request access to your personal information
- Correct inaccurate information
- Request deletion of your personal data
- Withdraw marketing consent
- Request a copy of the personal information we hold
Some information may be retained where legally required.
Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, disclosure, alteration, or misuse.
Although no online system is completely secure, we continuously work to protect your information using industry-standard practices.
Third-Party Services
Our website may use trusted third-party services including:
- Payment Gateways
- Shipping Providers
- Google Analytics
- Social Media Platforms
- WooCommerce Services
Each service has its own privacy policy governing the information they collect.
Children’s Privacy
Elouria does not knowingly collect personal information from children under the age of 13. If we become aware that such information has been collected, it will be removed promptly.
Contact Us
If you have any questions regarding this Privacy Policy or your personal information, please contact us through our Contact Us page or email our customer support team.
