Shipping & Returns

Shipping Information

At Elouria, every order is carefully prepared and securely packaged to ensure it reaches you in perfect condition. We partner with trusted courier services to provide safe and reliable delivery.

Processing Time: 1–2 Business Days
Estimated Delivery:
- Pakistan: 2–5 Business Days
- International: 5–10 Business Days (depending on destination)
Tracking details are provided once your order has been dispatched.

Shipping Charges

Shipping charges are calculated at checkout based on your delivery location and selected shipping method. Promotional offers may include free shipping on eligible orders.

Order Tracking

Once your order is shipped, you’ll receive a confirmation email with your tracking number so you can monitor your package every step of the way.

Returns

Your satisfaction is important to us. If you receive a defective, damaged, or incorrect item, you may request a return within 7 days of delivery.

To qualify for a return:

The item must be unused.
It must be in its original packaging.
Proof of purchase is required.

For hygiene and quality assurance, opened or used perfumes cannot be returned unless they arrive damaged or defective.

Refunds

After receiving and inspecting your returned item, we will notify you regarding the approval of your refund.

Approved refunds will be processed to your original payment method within 5–10 business days, depending on your payment provider.

Exchanges

We only replace items that are damaged, defective, or incorrectly shipped. Exchange requests must be submitted within 7 days of receiving your order.

Damaged or Incorrect Orders

If your package arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery and include clear photos of the item and packaging.